QWhat treatments are covered by the policy?
ASee the What’s Covered list, for details of coverage and exclusions.
QWhat is the excess for injury caused should a hairdressing or beauty treatment go wrong?
AThere is no excess for this type of claim.
QWhen will I get my policy documentation?
AYour policy documentation will be emailed to you immediately payment is taken. Please make sure you check your email and any spam folders.
QHow do I view my policy documentation?
APolicy documentation is provided in standard PDF format, which can be read using Adobe Reader. We recommend you download the latest version of Adobe Reader from the Adobe web site using the link below:
QCan I buy the policy over the telephone?
ASorry, Salonserve Insurance is exclusively available online.
QCan I be covered for Advanced Electrolysis and or Cartilaginous Piercing?
AYes, if you have a minimum of two years experience our Salonserve Pro policy has the option to add this cover for £15.00 per year.
QHow do I renew my policy?
AWe will send you a reminder email two weeks before renewal is due. This will invite you to update your cover requirements and renew the policy. Providing you do this prior to the renewal date continuous cover will be maintained.
QWhat shall I do if my question isn’t answered here?
AYou can email our team with your question and we will endeavour to respond to you the next working day.
QThe Public Liability cover is on a "claims made basis", what does this mean?
AWe will pay for all covered Public Liability claims that are made within the period of insurance or within 60 days of expiry. If you choose not to continue your policy with us, or move to another insurer you are advised to ensure that run-off cover is in place.
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